Returns & refunds

Return window

You can request a return within 7 days of delivery from My Orders. Items must be unused, unwashed and returned with all original tags and packaging.

Non-returnable items

• Products marked "This item is not returnable" on the product page.
• Custom-stitched or altered garments.
• Items that have been worn, washed or damaged after delivery.

Damaged or wrong item

If you receive a damaged, defective or wrong item, raise a return within 48 hours of delivery with clear photos of the product and packaging. We will arrange a replacement or a full refund.

Refunds

Once your return is received and inspected, refunds are issued to the original payment method within 5–7 business days. Original shipping charges are non-refundable unless the item was damaged or incorrect.